Returns & Refund Policy

Changed your mind? 14-day returns

You can return any item within 14 days of delivery for a full refund of the item price, as long as it is unused, unfitted and in its original packaging. Under the Electronic Communications and Transactions Act you also have a 7-day cooling-off right on online purchases; our 14-day window includes and extends this.

For change-of-mind returns, you pay the cost of sending the item back to us. We refund the original delivery fee only where the law requires it.

Faulty items – 6-month warranty

In line with the Consumer Protection Act, every product carries a 6-month warranty against defects in materials and workmanship. If an item is faulty, or doesn't match its description (including the vehicle fitment listed on the product page), you may choose a repair, a replacement or a refund. We cover the return shipping in these cases.

The warranty doesn't cover normal wear and tear, misuse, or damage from incorrect fitting.

Wrong or damaged on arrival

If we sent the wrong item or it arrived damaged, contact us within 48 hours with photos and we'll arrange a replacement or refund at no cost to you.

How to return an item

WhatsApp us on 064 906 0843 or email info@ruggedroad.co.za with your order number and the reason for the return.
We'll confirm the return and give you the address to send it to.
Once we've received and checked the item, we'll process your refund.

Refunds

Approved refunds are paid back to your original payment method within 30 days of us receiving the return, and usually much sooner. Your bank may take a few extra days to show the funds.