Help / FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, EFT, and the other payment methods shown at checkout.

Can I change or cancel my order after placing it?
Contact us as soon as possible on WhatsApp or email. We can make changes until your order is dispatched.

Shipping & Delivery

How much is delivery?
A flat rate of R100 per order, anywhere in South Africa.

Which courier do you use?
Fastway or The Courier Guy, depending on your province.

How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location.

Do you deliver nationwide?
Yes, we deliver across South Africa. We don't currently ship internationally.

How do I track my order?
Once your order is dispatched, we'll email you a tracking number and the courier's name.

Full details: Shipping & Delivery Policy.

Returns, Exchanges & Warranty

What is your return policy?
You can return any item within 14 days of delivery if it's unused, unfitted and in its original packaging.

Is there a warranty?
Yes. All products carry a 6-month warranty against defects, in line with the Consumer Protection Act.

What if my item arrives damaged or wrong?
Contact us within 48 hours with your order number and photos, and we'll replace or refund it at no cost to you.

Full details: Returns & Refund Policy.

Products & Fitment

Will this fit my vehicle?
Each product page lists the vehicles and years it fits. Not sure? WhatsApp us your vehicle make, model, year and cab type, and we'll confirm before you order.

Do you offer fitting or installation?
We supply accessories only. Our floor mats are designed to drop straight in; for other accessories we recommend a professional fitment centre.

Still have questions?

WhatsApp or call 064 906 0843, email info@ruggedroad.co.za, or visit our Contact page. You can also read our Terms of Service.